| What
is the cost for using South East Asia Tours service? |
There is NO CHARGE or
service fee to use South East Asia Tours hotel reservation
service. Back to
Top!
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| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States of
the Gulf (GCC) the countries that are included are Bahrain,
Kuwait, Saudi Arabia, United Arab Emirates, Qatar and
Oman some hotels get volume business from these countries
the reason these country nationals have good discounted
Preferential rates or some don't get volume business
from these destinations so they have higher rates please
do check on our Website for the difference. Back
to Top!
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent States the countries
that includes are Russia formerly Soviet Union, Kazakhstan,
Tajikistan, Azerbaijan, Ukraine all others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates will be inclusive of Daily
Breakfast and Lunch or Dinner
|
| What
is BB? |
"BB" means
Bed and Breakfast the rates quoted on the Website is
inclusive of daily Buffet Breakfast. Back
to Top!
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| What
is FB? |
"FB"means
Full Board the rates that will be quoted to you will
be inclusive of Daily Breakfast, Lunch and Dinner. Usually
we don't advertise FB or Full board rates on our Website
but it is always subject to your request we can always
quote you what ever will be your
request. Back to
Top!
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| What
is FIT rates? |
FIT rates is applicable
only for Frequent Individual Travellers. Back
to Top!
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| What
is GIT rates? |
GIT rates is applicable
only for Group Travellers. Back
to Top!
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| What is Pan Arab Market? |
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan, Libya,
Egypt, Morocco, Sudan and Iraq. Back
to Top!
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| |
| RESERVATION |
| |
| How do
I make a reservation? |
From our directory, or
from every hotel details page choose the hotel you want
to stay in and press or click on "Reservation"
Button at the bottom of each hotel page. You will be
taken into a Reservation form. On the form, just follow
the instructions. After you fill out all of the needed
information; press the "Submit Reservation"
button. Back to
Top!
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| How long
will it take to get a hotel's confirmation? |
If the space is available,
the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment, we
will make the request to the hotel. In this case, it
might take 1 or 2 working days (depends on the hotel's
reservations clearing process) to get the confirmation.
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| What
if the hotel I requested is not available? |
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels of comparable
standards, prices and in the same area (if available)
for your considerations.
Note: Please fill in alternative
hotels in the reservation form when making reservation
to let us know your preferences in case of your requested
hotel is not available.
To avoid disappointment,
especially over high season periods, very early booking
is strongly advised. Back
to Top!
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| When
I submit my reservation, where does my request go? |
All travel arrangements
are processed through South East Asia Tours Reservation
Department of our company. All reservation will be followed
up within 24 hours with an email and if available, a
service order.Some hotels do not confirm reservations
immediately. In this case the email you received from
our Reservation staff will not contain a confirmation
number; however it will contain a Service Order . Your
reservation IS NOT confirmed until you receive a confirmation
number from us. When we receive the confirmation number,
it will be emailed to you. Just for our records, we
take your information, it is & will be absolutely
confidential always. And will not be sold to any third
party companies. Back
to Top!
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| Once
I have made my reservation, will I receive any written confirmation
from the hotel? |
No. The email confirmation
you receive from South East Asia Tours is all you will
need. It displays your Service Order Number. Back
to Top!
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| Can
I make a reservation directly through the hotel? |
You can, but the prices
displayed on South East Asia Tours are available only
through our service. If you make a reservation at the
hotel, you will be charged on average 10% to 50% more.
Back to Top!
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| When
do you check availability? |
We check availability
only at the point of making a
reservation. Back
to Top!
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| Will
you confirm my reservation by fax or phone? |
Usually we make confirmations
by e-mail, so please make double sure that you have
provided us the correct e-mail address. Although if
you cannot provide an email address, we will send the
confirmation
by fax. Back to
Top!
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once we confirm reservation
in return E-mail for you, you will be given Option date
that you need to settle all your payments on or before
this date in failure to settle all the payments before
the Option date your reservation will be automatically
cancelled. Back
to Top!
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| If I
failed to settle payments with in due date can my reservation
be still accepted? |
Yes it will be accepted
but can't promise the same hotel will be available for
your requested dates it is always subject to availability
of the hotel space and our allocation with the hotel.
Back to Top!
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| Why
do I need to fax authorization form and photo copy of my
credit card? |
We can understand your
security concern. But this is just a way to filter out
any bad transaction and to verify if the credit card
used for the booking was in fact in your possession
and it was you only who made the booking and not some
body who happen to have your credit card no. etc. We
take great care while handling your credit card information
and do not share any of your information with other
vendors and partners. Back
to Top!
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| Is the
credit card information secure with South East Asia Tours?
|
Unlike other companies,
we do not ask Credit Card details from you thru our
On-line Reservation Forms even if the system is protected
by standard secure socket layer (SSL) encryption. Nowadays,
there are programs that can easily hack this protection
system. Therefore, to provide your credit cards and
personal informations a 100 % security, we ask you to
send us all the Credit Card Details by Fax which is
a more secure way to send confidential matters.Back
to Top!
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| Why
South East Asia Tours ask for a Credit Card Back to Back
copy and any valid ID or passport copy of the Card holder? |
To prevent fraud cases
and give protection to our clients, South East Asia
Tours and our local Bank Merchant has come to this agreement
mutually to do proper verification of any transaction
before finally it will be charged to that credit card.
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| Once
I decide to Confirm my reservation with your Company How
do I pay? |
When you receive Confirmation
E-mail from our Reservation staff they send you same
time Credit Card payment form Thru E-mail you need to
fill that form sign by the card holder and fax back
to us with front and back copy of the Credit card and
Passport copy of the Card holder to be verified by our
Bank in order to prevent credit
card fraud cases. Back
to Top!
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| What
Major Credit Cards You accept? |
We accept Visa, Master
Card and AMEX but payments Thru AMEX is
subject to 3% credit card Surcharges. Back
to Top!
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| Can
I pay by Bank Transfers? |
Yes you can pay by bank
transfers but you must pay all the Telegraphic Transfer
Bank Charges that is more or less US$ 20.00. Telegraphic
Transfers can only be acceptable if you are Arriving
minimum of 10 days prior or else you need to arrange
all the payments
Thru Western Union. Back
to Top!
|
If my
payments are not clear or my Telegraphic Transfer is not
received
by you can my reservation be still secured or hold? |
No, if we do not receive
any payments with in due date all your reservation to
be cancelled automatically. Back
to Top!
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes. Unless noted otherwise,
all taxes and breakfast
are included. Back
to Top!
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| Do you
offer additional discounts? |
In the hotel directory
check carefully if there are available weekend special
rates or hot deals for the hotel you want to stay in.
Then click on Hotel Details to see all these special
rates. Sometimes we can offer additional discounts,
so check always our hot deals. Back
to Top!
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| Are
your prices by room or by person? |
All prices in our service
are per room, not per person. For example, a price for
a single means a room with one person, for a double
means a room with 2 persons, etc. Back
to Top!
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| How
can you offer rooms at such discounted prices? |
For two reasons. First,
all reservations are made through South East Asia Tours,
our tourism division, who have negotiated these favorable
rates. Second, we use the internet to do all the transactions,
which cuts our cost considerably. Back
to Top!
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| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1) If cancellation is
notified to us by fax or email 14 days before check
in date, Full refund less 6 % (Being Credit Card Processing
Fee) will be Paid back to you. If cancellation is notified
to us less than the mentioned period above then one
night charge for normal season will be levied and refund
the balance amount less 6 % and for peak season full
cancellation charges apply.
2) No show - means no
email or notification of cancellation received to our
office that guest is unable to travel before the check-in
date. Payments are not refundable and will be forfeited
accordingly.
3) Unused vouchers -
No refund provided in event of cancellation or alteration
for the services mentioned in the voucher which the
guest might decide not to use once the date of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South East Asia Tours supply a cot or crib for my room when
I travel with children? |
Most of the hotels have
Baby cot or crib facilities but still South East Asia
Tours Reservation staff will help you to request or
recommend such hotels that are 100 percent sure to have
these facilities, it is always Free of cost. Back
to Top!
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| How
do I request an early check-in or late checkout with the
hotel? |
Since hotel policies
regarding early check-in (generally 12:00 noon) or late
checkout (generally after 12:00 noon) vary by location
and by hotel as it is always subject to availability
of the hotel, please contact us by e-mail or by phone
prior to your arrival to make any necessary arrangements.
Back to Top!
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| |
| Can't find the answer
to your question? |
Email us your specific
question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response. Back
to Top!
|
